It started in a Ford dealer location in Rio de Janeiro, Brazil, but both Ford Motor Company headquarter in the US and Ford do Brasil were notified and did not agree to resolve this issue :
A brand new, 0 Km Ford Fusion car was purchased from a dealer called Barrafor in January 2009. After receiving the car we found out that the car was full of Rust / Corrosion ( The name of the car was changed by us from Fusion to Ferrusion = Rusty in Portuguese ).
Both Barrafor and Ford Brazil did not agree to replace the Rusty Ford Fusion, that was sold as brand new. The car was really in an unacceptable condition (see pictures) and needed 3 months of repairs and part replacing in order to allow it back on the road. Ford Headquarters received all information but did not agree to help to resolve this issue.
A process against both Ford do Brasil and Barrafor was handled in Brazil court. After several years both Ford do Brasil and Barrafor were found guilty and had to compansate us.